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What is a Contact Center?
BY JULI ROBINSON Formerly referred to as a “call center”, a contact center is defined as a place where contacts are made and received. It is often the “front door” to a business and is the place where...
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Interpreting: Qualified vs. Unqualified
BY CHRISTINA PAYNE Who determines whether an interpreter is qualified? Is holding an interpreting certification sufficient or should we focus on interpreter’s aptitude and experiences as outlined in...
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CSD Partners with Deaf Services Center to Expand Upon its Nationwide Video...
Working with Deaf Services Center to grow CSD’s video remote interpreting network creates greater access for both businesses and consumers seeking interpreting solutions. SIOUX FALLS, S.D. (May 23,...
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Our Story, Our Culture: An Inside Perspective
BY NIKKI DARLAND The company formed because of a vision. After a meeting with a group of fellow deaf and hard of hearing individuals, the idea of CSD came to Ben Soukup, our founder and current CEO....
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The Truth About Firewalls
BY JOHN DALLES Any computer that connects to the Internet should use a firewall. A firewall is designed to protect your computer from intrusion. Firewalls are the first line of defense against security...
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How Much is Your Interpreting Service Worth? (Part One)
By Christina Payne The trickiest thing about working as an independent contractor is determining how much you are worth to the clients. If you price your service too high, you’ll quickly lose business....
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How Much is Your Interpreting Service Worth? (Part 2)
By Christina Payne This blog is the second part to the “How Much is Your Interpreting Service Worth?” blog. In the last blog, we discussed the first step in finding the value of your service, and what...
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